Privacy Policy

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1. Purpose of this policy
This document sets out the policy of JUNGLE COMMERCE and its related entities in relation to the protection of the privacy of personal information and is made in compliance with JUNGLE COMMERCE' obligations under the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs).
2. Application of the policy

This policy applies to any individuals about whom JUNGLE COMMERCE currently holds, or may collect in the future, personal information.

The purpose of this policy is to inform such individuals about:

  • What types of personal information we collect, and;
  • What we do with this personal information;
  • Collection of Personal Information;
3. What is personal information?

‘Personal information‘ or ‘Personally Identifiable Information‘ is information or an opinion, whether true or not,about an individual whose identity is apparent or can be reasonably identifiable. Information may or maynot be recorded in material form in order to be classified as personal information.

Examples of personal information includes any information where a person is reasonably identifiable, such as:

  • A person's name, address, phone number and/or email address
  • Photos
  • Bank account details
  • Financial information
  • Tax file numbers and other government issued numbers
  • Information about what a person likes and their opinions
  • Information about where a person resides
  • Sensitive information

What is sensitive information?

This policy also refers to ‘sensitive information‘. Sensitive information is a category of personal information and its information about a person's:

  • Racial or ethnic origin, political opinions, membership of a professional or trade association
  • Religious or philosophical beliefs
  • Sexual preferences or practices
  • Health, genetic or biometric information
  • Criminal records
4. Information that is not personal information
Information that is not personal information where JUNGLE COMMERCE has removed any reference to an individual so that the person cannot be reasonably identifiable from the information. JUNGLE COMMERCE can use this information for its own purposes and for commercial gain.
5. How and when we collect personal information

JUNGLE COMMERCE collects personal information in a number of ways in the course of conducting its business, including when it is:

  • Providing services to its clients
  • Carriage services or by proxy to client nominated external services
  • Engaging with suppliers, clients and personnel
  • Contacted via telephone, email or in person
  • Establishing and administering client registration through its website or otherwise
  • Signing up individuals to, or administering its electronic mailing lists
  • Conducting marketing or other activities through social media and other platforms recording video, email, internet or other electrical surveillance at its offices, or at places where work is being performed

Where reasonable and practicable, JUNGLE COMMERCE will collect personal information directly from the person and inform them of the collection. However, in some circumstances we will collect personal information through service providers, agents or publicly available sources (e.g. internet directories etc).

6. Personal information we collect and hold of direct customers

The types of personal information we collect, and hold includes:

  • Names, titles, contact and address details
  • Email addresses
  • IP addresses
  • Contact information
7. Personal information we collect and hold Indirectly

Indirect personal data collection occurs as a result of direct customers utilising our services to fulfil requestsfor their customers.

The types of personal information we collect, and hold includes:

  • Names, titles, contact and address details
  • Email addresses
  • Contact information
  • Parcel data
  • Dimensions
  • Weight
  • Description
  • Value
  • Insurance
8. How we hold personal information

We hold personal information we collect in a database typically residing within the country or region of origin:

  • APAC and Asia: Australia;
  • North and South America: United States of America;
  • Great Britain and Ireland: England;
  • Europe: Germany;

If JUNGLE COMMERCE receives personal information it did not request, and JUNGLE COMMERCE determines that it would not be permitted to collect this information under the APPs, JUNGLE COMMERCE will destroy or de-identify the information as soon as practicable.

9. Why do we collect and hold personal information?
We collect personal information of our direct customers for purposes including to enable us to provide our services to clients, to contact and communicate with clients, employees, suppliers and other third parties, for internal record keeping and for marketing. We may also use personal information we collect for associated secondary purposes where the person to whom it relates could reasonably expect its use or disclosure.
10. Retention of Personal Information

Direct and Indirect Customer data is held as long as service agreements are in place and until such time the client wishes their information to be de-identified.

11. Collection of Sensitive Information

JUNGLE COMMERCE does not collect sensitive information about individuals.

Employee Records

JUNGLE COMMERCE is not required to comply with the Privacy Act when handling the personal information of its employees if the personal information is directly related to:

  • A current or former employment relationship
  • An employee record relating to the employee

This means that the APPs do not apply to JUNGLE COMMERCE when it handles current or past employee records for something that is directly related to the employment relationship. JUNGLE COMMERCE is also not required to grant its employees access to their personal information held by JUNGLE COMMERCE under the Privacy Act, although it may have an obligation to disclose certain employee records under other legislation.

12. Use and Disclosure of Personal Information

We may use or disclose personal information that we collect for its primary purpose (e.g. providing our services to clients and related activities ancillary to the provision of logistic related services) or for related secondary purposes that a person would reasonably expect us to use or disclose that information (e.g. where we provide your details to a third party to assist us in the provision of our services to you).

Otherwise, JUNGLE COMMERCE will not use or disclose personal information to third parties without the consent of the individual to whom it relates unless the disclosure is:

  • Required or authorised under law, or;
  • It is permitted under an exception to the Privacy Act
13. Security of Personal Information
JUNGLE COMMERCE will take all reasonable steps to ensure that personal information is stored in a manner that reasonably protects it from misuse, unauthorised access, modification or disclosure. JUNGLE COMMERCE does not guarantee that personal information cannot be accessed by unauthorised third parties. Where personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify this information.
14. Your Rights and Choices

Accessing and correcting personal information

JUNGLE COMMERCE will grant someone access to their personal information, or correct personal information,as soon as possible once a request has been made. All requests should be made in writing, either by post or email, to:

Attn: CIO
1300 145 039
PO Box 332
Morningside 4170

JUNGLE COMMERCE is not required to provide access to personal information if:

  • Providing access would pose a serious threat to the life, health or safety of any individual or public health or safety
  • The request is frivolous or vexatious
  • The information relates to an existing or anticipated legal proceeding
  • Denying access is required or authorised by law
  • Providing access would prejudice JUNGLE COMMERCE's rights or commercial interests
  • There are other legal grounds to deny the request
15. Complaints

Complaints that JUNGLE COMMERCE, its employees, its agents or third parties have breached this policy should be made in writing by post or email to JUNGLE COMMERCE, to the above address.

JUNGLE COMMERCE deals with all complaints through an internal process. We will assess your complaint and respond to you within a reasonable period of time. Any subsequent action in relation to a complaint will depend on individual circumstances.

16. Status of this Policy
This policy is not intended to create contractually binding obligations upon JUNGLE COMMERCE.